FAQ

1. What is the status of my order? 

Your can check the status of your order through the email you provided when you placed your order.

2. I did not provide my email when I purchased, how can I track my order?

You can call or email us at 973-908-8499 or sales@vegky.com. We will be glad to update you with your tracking number.

3. How do I cancel an order I just placed?

If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at 973-908-8499. Generally, we cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call us, the better our chances of canceling the order in time. 

4. How long will it take for me to receive my products?


Orders are typically processed within 24 business hours of an order being placed. You will the receive the products in 3-5 business days. 

5. I did not  receive my order but tracking shows it was delivered.

This situation happen at times, kindly check your mailbox or anyone from your household if they got a package for you. If none of them got your package, please inform us. You can call us at 973-908-8499 or send us an email at sales@vegky.com